Privacy Policy
Privacy Policy
Protile Supplies Scotland Ltd
Company Number: SC861909
Registered Office: 165–167 High Street, Dumbarton, Scotland, G82 1NZ
Last updated: 20th November 2025
1. Introduction
Protile Supplies Scotland Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
By using this website, you agree to the practices outlined in this policy.
2. Personal Data We Collect
We may collect and process the following information:
Information you provide to us:
Name
Email address
Phone number
Billing and delivery address
Order details
Payment information (processed securely by third-party providers — we do not store full card details)
Any information you send via email or contact forms
Information collected automatically:
IP address
Device and browser information
Pages visited and time spent on the website
Cookies and tracking data (see Cookie Policy if added)
Information from third parties:
Payment processors (e.g., Stripe, PayPal)
Delivery partners
3. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfil your orders
To communicate with you about your purchase or enquiry
To manage payments and prevent fraud
To arrange delivery of your order
To improve our website, products and customer experience
To meet our legal obligations, including tax and accounting requirements
We only collect what we need and will never sell your information.
4. Legal Basis for Processing
We process your data under the following lawful bases:
Contract: To fulfil your order or respond to your enquiry
Legal obligation: For accounting, tax and regulatory purposes
Legitimate interests: To improve our website and services
Consent: When you opt in to marketing emails or cookies
5. Sharing Your Information
We may share your personal data with trusted third parties, such as:
Payment processors (for secure card payments)
Delivery companies (to deliver your order)
IT and website hosting providers
Professional advisers (e.g., accountants)
These parties only receive the information necessary to perform their service, and they are required to keep your data secure.
We never sell personal information to third parties.
6. International Transfers
Some of our service providers may store data outside the UK.
When this happens, we ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data.
7. Data Retention
We keep your personal information only for as long as necessary, including:
Order and account records: typically 6 years (legal requirement)
Email enquiries: up to 12 months
Marketing emails: until you unsubscribe
After this, data is securely deleted.
8. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data (in certain circumstances)
Object to or restrict processing
Withdraw consent for marketing
Request a copy of your data (data portability)
To exercise your rights, contact us at:
📧 hello@protilesupplies.co.uk
We may need to confirm your identity before actioning requests.
9. Cookies
This website uses cookies to improve your browsing experience.
10. Security
We take reasonable and appropriate measures to protect your personal information from loss, misuse or unauthorised access.
However, no internet transmission is completely secure, so we cannot guarantee absolute security.
11. Links to Other Websites
Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact:
📧 hello@protilesupplies.co.uk
📍 Protile Supplies Scotland Ltd, 165–167 High Street, Dumbarton, Scotland, G82 1NZ